DIALOGUE WITH OUR CUSTOMERS
Customers Dialogue with Our Customers
Basic Concepts
We handle all customer inquiries thoroughly and sincerely. In addition, we take feedback as valuable opinions for improving KOKUYO’s products and services, and make effort to share them across the entire company.
Systems
A System for Utilizing Feedback from Customers
Our Customer Support Center collects and logs information on more than 200 inquiries a day received from customers into our VoiceDB database. The feedback is then shared throughout the organization (after removing all personally identifiable data), allowing employees to identify ways to improve products and services at the planning and development stages.
Every week, we use Slack (a communication tool) to distribute both positive feedback and issues which the Customer Support Center believes should be shared and recognized by all employees in particular. This practice has led to improvements. It is fostering a corporate culture in which we make improvements by listening carefully to our customers.
Initiatives in 2023
Making use of customer feedback
We take the valuable feedback we receive from our customers seriously. We strive to make improvements on a daily basis so that we can provide even better products and services from the point of view of our customers.
We made use of customer feedbackCustomer Harassment Response Guidelines
We receive valuable opinions and requests from our customers. On the other hand, we also receive some unreasonable complaints which include excessive demands and abusive language. We are taking steps to prevent a deterioration in the working environment in accordance with the KOKYO Group Code of Conduct.
Customer Harassment Response Guidelines